Troubleshoot MX records

Troubleshoot MX records

 

This page is for G Suite administrators who are setting up a custom email address for their business or organization.

If you're having trouble getting mail to your webmaster@yourdomain.com account, see the admin who manages your account.

Sometimes, you can have trouble setting up business email addresses for G Suite users. If your users aren’t receiving email at a new G Suite address and you think you made a mistake entering your MX records, here are some ways to verify and fix any errors.

Step 1: Wait 72 hours for the records to change

It can take up to 72 hours for changes to MX records to go into effect. If it’s been less than 3 days since you set up your email with G Suite, wait to see if your new MX records work before troubleshooting. If you check your records before they’ve had time to change, you’ll see your old records.

Step 2: Check that your MX records are correct

  1. Your current account, webmaster@eacdirectory.co.ke, doesn't have permission to perform these steps. To continue, you must switch to an administrator account. This will open the Google Admin console.
  2. From the Admin console dashboard, go to Appsand thenG Suiteand thenGmailand thenUser settings.
  3. If necessary, on the left, select your top-level organization (primary domain).
  4. Under MX Records, check the records that are applied to your primary domain. If they don’t look like the image below, get host-specific instructions for changing them.

    MX Records displayed in the Admin Console

If you checked the records applied to your primary domain and couldn’t fix the problem, you can look up your MX records to see if there’s a problem with your DNS records configuration. A problem with the records can affect mail delivery to your domain.
  1. Go to the MX lookup tool.
  2. In the Domain Name box, enter your domain name without www. (For example, yourdomain.com).

    MX Lookup Domain Name Field & MX Lookup button.

  3. Click MX Lookup.

    You’ll receive a report on your domain’s MX records. If they don’t match the table below, get host-specific instructions for changing them.

Values for G Suite MX records

Name, Host, or AliasTime to Live (TTL*)Record TypePriorityName, Answer, or Destination
or leave blank 3600 MX 1 ASPMX.L.GOOGLE.COM
@ or leave blank 3600 MX 5 ALT1.ASPMX.L.GOOGLE.COM
@ or leave blank 3600 MX 5 ALT2.ASPMX.L.GOOGLE.COM
@ or leave blank 3600 MX 10 ALT3.ASPMX.L.GOOGLE.COM
@ or leave blank 3600 MX 10 ALT4.ASPMX.L.GOOGLE.COM

Step 3: Add or remove the @ sign

A common MX record error that can affect the delivery of your email is the entry in the NameHost, or Alias column. When you add the MX records, to your DNS records with your domain host, your host might require an @ symbol in this column or they might want the column left blank.

If you don’t see your domain host in the instructions list, contact them for clarification. Or, try adding the symbol or leaving the column blank. Then, after 72 hours, check the records again to see if it helped.

  • google, gmail, email
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